L&D February: Enquiry and referral workshops
Booking Options
14 February at College Court FREE
19 February at King's College FREE
Member Venues: Click here to book now

L&D February: Enquiry and referral workshops

Dates

  • 14 February at College Court  - 10.30am to 3.30pm
  • 19 February at King's College – 10.30am to 3.30pm

Objectives

  • Introduce the new enquiry service and benefits to members
  • Introduce the new referral scheme, benefits and recognition awards service for Academic Venue Solutions members
  • Discuss best practice and top tips in enquiry handling and converting business

Content

  • Introduce the new enquiry service and benefits to members
  • Run through the process and how it works, what actions are different and how we need the venues support
  • Gain feedback on what the venues want back from the enquiry service
  • Introduce the new referral scheme and benefits of keeping business in the family
  • Discuss proactive sales activity taking place and discuss how the teams could work together on projects in 2019
  • Best Practice and top tips in enquiry handling
      • Questioning and listening skills
      • Selling against the competition
      • Identifying buying signals
      • Closing the sale and agreeing next steps
      • Effective follow-up and chase calls