L&D 20 Feb: Delivering Customer Service Excellence
Booking Options
Call for info
L&D courses 2019 (1,279.7k)

L&D 20 Feb: Delivering Customer Service Excellence

Venue: Said Business School.
Date: 20 Feb 2020.

Target Audience

Suitable for all staff at all venues

Our trainer

James Lee is Passionate about the hospitality industry, a qualified trainer with the Chartered Institute of Personnel and Development and over 25 years of "doing it, living it and breathing it" and over 12 years’ experience at Maxima Training. If you need business or people support, look no further! A dedicated consultant and trainer to help you achieve your business ambitions...


  • Who are our customers and what are their expectations?
  • Who are our competitors and what are the standards being worked to?
  • Understanding the customer journey and what we can do to improve their experience
  • Understanding and anticipating customer needs
  • Managing expectations and creating positive ‘Moments of Truth’
  • The importance of communication when delivering customer service excellence
  • Action planning

For all Learning & Development enquiries and bookings please contact Lucy Fuller 

  • email: academy@paje-uk.com 
  • tel: 07402 308564

All courses can also be booked online at Eventbrite, click the following link

Course Fees
20% discount for AVS members: £195 +VAT per delegate per day. Course fees are normally £245 +VAT per delegate per day. Payment is due when the booking is made, and an invoice will be sent.

Cancellation of a course
Unfortunately, there are times when it is necessary for us to cancel a course. We may do this up to four weeks in advance of the course if delegate numbers are not sufficient. If we cancel a course, we can transfer you to another course of your choice within 12 months or refund the payment. Please do not make non-refundable reservations for accommodation or travel to a course in advance of four weeks of the course date.

Cancellation by an attendee
Up to 4 weeks prior to the course; you can cancel the place on the course and your prepaid fees can be transferred to another course with 12 months of the cancellation.
Less than 4 weeks priorto the course; no refund or transfer of fees to another course is possible.