L&D 9 May: Motivating sales and operations teams to create a positive sales culture
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L&D courses 2019 (1,291.4k)

L&D 9 May: Motivating sales and operations teams to create a positive sales culture

Venue: Queen Mary University of London
Date: 9 May 2019

Overview
This programme will help attendees understand and create a positive sales culture that has customer service at its core. We will look at how positive reinforcement can be a catalyst for success and why motivation is a vital management tool. By attending the programme attendees will be able to:

  •  Identify what a culture is and how are they developed
  •  Understand how customer service impacts on sales
  •  Identify what a healthy sales culture looks like
  •  Understand how effective sales changes the business
  •  Understand how motivation impact people’s behaviour

Target Audience
Operations, senior and sales supervisors and managers

Course Content

  • What is a culture and how are they developed?
  • How does customer service excellence impact on sales
  • What does a healthy sales culture look like
  • Who is involved in developing a culture
  • How does effective sales change the business
  • How does motivation impact people’s behaviour
  • How do work relationships affect results and how should we evaluate them
  • Why feedback is part of culture

Facilitators
Rachael Bartlett and James Lee

Booking
For all Learning & Development enquiries and bookings please contact Lucy Fuller 

  • email: academy@paje-uk.com 
  • tel: 07402 308564

All courses can also be booked online at Eventbrite, click the following link
https://www.eventbrite.co.uk/o/learning-and-development-academy-paje-consultancy-ltd-10432588476

Course Fees
20% discount for AVS members: £195 +VAT per delegate per day. Course fees are normally £245 +VAT per delegate per day. Payment is due when the booking is made, and an invoice will be sent.

Cancellation of a course
Unfortunately, there are times when it is necessary for us to cancel a course. We may do this up to four weeks in advance of the course if delegate numbers are not sufficient. If we cancel a course, we can transfer you to another course of your choice within 12 months or refund the payment. Please do not make non-refundable reservations for accommodation or travel to a course in advance of four weeks of the course date.

Cancellation by an attendee
Up to 4 weeks prior to the course; you can cancel the place on the course and your prepaid fees can be transferred to another course with 12 months of the cancellation.
Less than 4 weeks priorto the course; no refund or transfer of fees to another course is possible.